Shipping + Return Policy

Last updated: July 14, 2026

Shipping Policy

Processing Time

All orders are processed within 1-2 business days from our fulfillment location in San Francisco, California. Orders are not shipped or delivered on weekends or holidays. If we experience a high volume of orders, processing may be delayed by a few days; we will notify you by email if there is a significant delay.

Domestic Shipping Rates & Delivery Estimates (Contiguous 48 States)

Shipping Method	Cost	Estimated Delivery
Standard (orders under $200)	$10.00	5-8 business days
Standard (orders $200 and up)	Free	5-8 business days

Alaska, Hawaii & U.S. Territories

Shipping Method	Cost	Estimated Delivery
Standard	$20.00	5-10 business days

Delivery times are estimates and start from the date of shipping, not the date of order. Delivery delays can occasionally occur due to circumstances outside our control (carrier delays, weather, etc.).

Order Tracking

Once your order has shipped, you will receive a confirmation email with a tracking number so you can monitor your shipment's progress.

Shipping Address

Please double check your shipping address at checkout. We are not responsible for orders shipped to an incorrect address provided by the customer. If you notice an error, contact us immediately at desde.shop.sf@gmail.com and we will do our best to correct it before the order ships.

Return & Exchange Policy

Exchanges Only*

We currently do not offer refunds for change-of-mind purchases. If you're not satisfied with your item, we're happy to offer an exchange for a different size, color, or item of equal value, subject to the conditions below.

*Jewelry is final sale and is not eligible for exchange or refund.

Exchange Conditions

To be eligible for an exchange:

The item must be unused, unworn, and in its original condition with all tags attached.
The exchange request must be made within 15 days of the delivery date.
Proof of purchase (order number or receipt) is required.
Final sale, clearance, or promotional items are not eligible for exchange unless defective.

How to Request an Exchange

Contact us at desde.shop.sf@gmail.com with your order number and the item(s) you'd like to exchange. We'll provide instructions for sending your item back.

Return Shipping Costs

Customers are responsible for the cost of shipping items back to us for an exchange. We recommend using a trackable shipping method, as we are not responsible for items lost in transit.

Defective or Incorrect Items

If you receive an item that is damaged, defective, or not what you ordered, please contact us within 7 days of delivery at desde.shop.sf@gmail.com with photos of the issue. In these cases, we will cover return shipping and provide a replacement or a full refund to your original payment method, at your choice.

Processing Your Exchange

Once we receive and inspect your returned item, we will process your exchange within 3-5 business days and notify you by email once your replacement item has shipped.