FAQ

Orders

Can I change or cancel my order after placing it?

If you need to change or cancel your order, contact us as soon as possible at desde.shop.sf@gmail.com. Since orders are processed within 1-2 business days, we can only make changes or cancellations before your order has shipped. Once an order has shipped, it cannot be changed or canceled.

How do I know if my order was placed successfully?

You'll receive an order confirmation email right after checkout. If you don't see it within a few minutes, check your spam folder or contact us to confirm.

Can I track my order?

Yes. Once your order ships, you'll receive a shipping confirmation email with a tracking number.

Sizing & Fit

How do I find my size?

Each product page includes a size chart with measurements to help you find your best fit. If you're between sizes or unsure, contact us at desde.shop.sf@gmail.com and we're happy to help you choose.

What if my item doesn't fit?

No problem — we offer exchanges for a different size within 30 days of delivery, as long as the item is unworn, unused, and has its original tags attached. See our Shipping & Return Policy for full details. Please note jewelry is final sale and not eligible for exchange.

Do your jewelry/accessories run true to size?

Sizing can vary by piece (for example, rings or bracelets), so check the specific measurements listed on each product page before ordering.

Product Care & Materials

What are your products made of?

Materials vary by item — you'll find the specific fabric, metal, or material composition listed in the product description on each item's page.

How do I care for my items?

Care instructions depend on the specific product and material. Please refer to the care label (for apparel) or the product description page for cleaning and storage guidance. When in doubt, gentle hand care and avoiding prolonged sun/moisture exposure will help your items last.

Where do you source your products/materials?

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Payment

What payment methods do you accept?

We accept major credit and debit cards, plus other secure payment options available at checkout.

Do you offer gift cards?

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Shipping & Returns

How long does shipping take?

Standard domestic orders arrive in 5-8 business days after processing; Alaska, Hawaii, and U.S. territories take 5-10 business days. See our full Shipping & Return Policy for rates and details.

What's your return policy?

We offer exchanges (not refunds) within 30 days of delivery for unworn, unused items with tags attached. Jewelry is final sale and is not eligible for exchange or refund. Read the complete details on our Shipping & Return Policy page.

Do you ship internationally?

Currently, we only ship within the United States, including Alaska, Hawaii, and U.S. territories.